Postage Costs & Shipping Information
Hello all. An internal system issue has resulted in a large number of emails sent from and sent to us not being received. These include general emails sent to our 'firstname.lastname@example.org' address, order status updates and shipping notifications. This has effected emails dated from 17th November up to the weekend just gone. The issue has now been resolved but we have a small backlog of communications to get through. We will therefore close our sales telephone lines today to catch up and bring us back up to date.
Production, packing and dispatch will continue as normal and we hope to have all shipping notification emails restored by the end of today.
For those whom have been in contact and not received a reply, please accept our apologies - you will be hearing from one of our team members shortly.
Best as ever,
All Replica Medals, Medal Mounting, and Military Framing Orders are shipped using either Royal Mail, Parcelforce or DPD (the later for larger items). You will receive a system-generated email once your order has been dispatched; this email will contain tracking information only if you have selected and paid for a Special Delivery service. Dispatch emails are automatic and sent to the email address supplied when placing your order. If you have not received a shipping email, please be sure to check and 'junk' or 'spam' folders. Once your dispatch email has been received, your order should arrive within 2 working days.
Please remember that we custom make each and every Medal, Frame, Mounting and Military Display Framing order specifically for you, this takes time. Our standard production time is 28 days - delivery time is in addition to production time. This is however standard production time; bigger projects can take longer. Please however note that turnaround time can be extended during busy periods such as Armed Forces Day, Remembrance Sunday & Christmas. If you have any questions around timing please contact our helpful staff before you place your order. If your order is urgent, please contact us before you place your order.
Non-customised stock items are generally dispatched within a few days. You will receive a shipping confirmation once your order has been dispatched.
We charge post and packing based on the value of your order - we have found this to be the easiest and fairest way. We recommend selecting Special Delivery if you are having original medals mounted - this can be selected when you checkout your order.
Please be advised that some heavy and/or over sized items (such as large frames) may incur additional shipping costs, particularly if being shipped overseas. If any additional charges are required, you will be advised on receipt of your order.
|Orders up to £10||£1.50||
Orders up to £10
|Orders £10.01 - £29.99||£2.95||Orders £10.01 - £29.99||£8.50|
|Orders £30 - £49.99||£4.95||
Orders £30 - £49.99
|Orders over £50||£5.95||
Orders over £50
|Special Delivery||£8.95||Special Delivery||£30|
We are always happy to work to your deadline – no matter how tight it may be! Please contact us if you have an urgent request and we can usually accommodate you.
Same Day Service
For those emergency situations, we are able to accommodate a same day service for medal court mounting if collected from our Medal Office in Telford, Shropshire. Please CALL US before making a journey as we will need to confirm all details with you and prepare the mounting boards prior to your arrival.