Delivery Information

Orders for standard non-customised items are usually dispatched with a couple of days. 

We custom make each and every Frame, Mounting, Medal Naming and Military Display Framing order specifically for you. Standard production time is approx 7 days.

Custom Made Frames to your specification take approx 28 days.

If you have any questions around timing please contact our helpful staff before you place your order. Non-customised stock items are generally dispatched within a few days - if an item is out of stock or requires some production work prior to dispatch, you will receive an email notification to that effect. You will receive a shipping confirmation once your order has been dispatched.

All replica medals, medal mounting, and military framing orders are shipped using either Royal Mail or DPD. You will receive a system-generated email once your order has been dispatched; this email will contain tracking information only if you have selected and paid for a Special Delivery service. 

Dispatch emails are automatic and sent to the email address supplied when placing your order. If you have not received a shipping email, please be sure to check and 'junk' or 'spam' folders. Once your dispatch email has been received, your order should arrive within 2 working days.