Christmas Delivery Information & Opening Hours
Thank you for visiting Empire Medals. Please find below information regarding order processing, delivery & opening hours in the run up to Christmas.
Christmas Opening Hours:
We will be closing for our Christmas break on Friday 23rd December and will re-open at 9am Monday January 3rd 2017. Please feel free to place orders and email us in the meantime - we will be answering correspondence periodically.
Please do bear in mind that most of our products and services are made, finished, engraved and/or mounted to order. This includes all medal frames and display cases. If you are placing an order that you require for Christmas, please do check that we are able to deliver in time BEFORE you complete the checkout process. Here's a bit more information......
Question: I have placed an order, I don't need it for Christmas but just wanted to find out how it's going?
Answer: We are currently despatching orders for mounted, framed and engraved orders in approx. 3 to 3 and half weeks. Please allow a little more time if your order includes items you have sent to us. We won't keep updating you on our progress - we would rather spend the time getting the work done!
Question: I have placed an order, I need it for Christmas. Will it arrive on time?
Answer: If your order was placed before Friday 9th December, we will despatch to you before Christmas. You will receive a despatch confirmation email, your order should arrive by Royal Mail the following day. Unless you have requested and paid for a recorded service, your order will be sent for next day delivery but you will not be able to track it.
Question: I want to order something but I really need it for Christmas. Will I get it?
Answer: Contact us using the Chat or Contact Us link at the bottom of the screen before your order and we will let you know what we can do for you.
Question: I want some medals mounted for Christmas. Do I have time?
Answer: We will do our very best for you but orders placed from Sunday 11th December onwards for mounted medals are not guaranteed to be with you before Christmas. Contact us using the Chat or Email Us link at the bottom of the screen before your order and we will let you know what we can do for you.
Question: I would like to order one of your frames to put medals in to. Will this be delivered in time for Christmas?
Answer: Orders placed after Sunday 11th December onwards for custom medal frames are not guaranteed to be with you before Christmas.
Question: I would like to order one of your Medal Cases to hang my mounted medals in. Will this be delivered in time for Christmas?
Answer: We carry a stock of our Medal Cases and will continue to despatch these up to Christmas Eve.
Other standard items such as ribbon & brooch bars will be despatched next day where stock permits. As with everything else, IF YOUR ORDER IS TIME SENSITIVE, PLEASE CONTACT US BEFORE YOU PLACE YOUR ORDER and we will let you know.
Wishing you a very Merry Christmas and a Happy New Year.
The Empire Medals team.