Frequently asked questions regarding The Union Flag Veterans Badge:
Current waiting time for The Veterans Badge is approx. 12 WEEKS.
You can register here for the Veterans Badge.
If you are unable or unwilling to wait 12 weeks for this free item PLEASE DO NOT APPLY. If you have applied and do not wish to wait for your badge, please email us using the button on the bottom right of your screen and we will cancel your application. We are a small company and work very hard manufacturing, mounting and framing medals. The free badges that we offer are processed over time to ensure that our paying customers take priority - hence they take 12 weeks.
I requested more than one Veterans Badge but only received one?
Veterans Badges are strictly limited to one badge per service number and each application must have a unique and valid email address.
Why do you ask for service details?
We record your service details and spot check to ensure that the make up of service details matches what would've been issued. We do not have access to military records, nor do we share any of your information. It is simply the only way we are able to try and ensure that only ex-service personnel can apply.
Will my service details be on the badge?
No. The Veterans Badge is issued unnamed.
Should I have received a confirmation email for my application?
Yes you should, try looking in your 'junk' folder - sometimes they end up there.
I subscribed to the Empire Medals Newsletter but have subsequently unsubscribed from the list. Will I still receive my badge?
No. If your email address has been removed, your application will also fall off our list.
When I made my application I un-ticked the 'Subscribe to our newsletter' box, will I still receive receive a badge?
No. If you have not subscribed to our newsletter, your application will also fall off our list.
How long will by badge take to arrive?
Badges take a minimum of 28 days but up to 12 weeks to deliver depending on the volume of applications currently in our system.
If applications have closed, can I still register for a badge?
Yes, you can register here for the Veterans Badge.
Can I apply for someone else?
The Veterans Badge is strictly limited to one badge per service number and each application must have a unique email address.
Can I find out the status of my application?
Due to the shear volume of applications, we are unable to update on individual applications before the maximum delivery time have elapsed. If your application was made more than 12 to 14 weeks ago, you have not unsubscribed and you provided a valid email address on application, please contact us with your name and email address.
Is the free Veterans badge shipped overseas?
Yes, we can supply your badge free of charge we are however unable to ship the free badge overseas. You can still receive a free badge but you would need to pay the postage charge of £2.50 - If you have made an application for an overseas delivery, please email us and we can arrange to collect payment.