Delivery Information

We custom make each and every Frame, Mounting, Medal Naming and Military Display Framing order specifically for you.

Custom Made Frames to your specification take approx 28 days. Medal mounting currently has a turnaround of approx 6 weeks.

If you have any questions around timing please contact our helpful staff before you place your order. Non-customised stock items are generally dispatched within a few days - if an item is out of stock or requires some production work prior to dispatch, you will receive an email notification to that effect. You will receive a shipping confirmation once your order has been dispatched.

All replica medals, medal mounting, and military framing orders are shipped using either Royal Mail or DPD. You will receive a system-generated email once your order has been dispatched; this email will contain tracking information only if you have selected and paid for a Special Delivery service. 

Dispatch emails are automatic and sent to the email address supplied when placing your order. If you have not received a shipping email, please be sure to check and 'junk' or 'spam' folders. Once your dispatch email has been received, your order should arrive within 2 working days.