We are experiencing a higher than expected demand for products and services due to the release of the Platinum Jubilee Medal. As a result, our priority is the fulfilment of existing orders.
This is having a knock-on effect on all of our products and services pushing our delivery times beyond our stated 28 day maximum. I am sorry for any inconvenience this may cause but this is unavoidable. We took steps to bolster our team many months ago but the demand has been so high that we are still running behind.
We will not rush to recruit any more people as we cannot and will not jeopardise the quality and standard of our work. If you are not able to wait for your order, please do let us know and we will issue a full refund.
In the meantime, we respectfully request that you refrain from chasing orders unless absolutely necessary as this is simply taking resources away from completing orders.
‘Medal Mounting Options’ refers to the ready to wear mounting service for all medals. By default, most medals are supplied on a loose piece of medal ribbon. If you would like your medal to be able to be pinned on to a garment for wearing, you will need to select the relevant option on each medal page. Our team of tailors work tirelessly to mount medals court or swing style to the exacting standards required by our British Armed Forces.
On a loose ribbon – medals will be supplied on a 6 inch length of loose ribbon.
Swing Mounting – medals are sewn onto a brooch bar and swing freely from the bar ready to wear. This method of mounting is typically used for mounting World War 1 & World War 2 medals. Please not that mounting charges are PER MEDAL.
Court Mounting – medals are sewn to a back board of corresponding ribbons with a pin brooch across top and held rigid so not to swing and hit against each other. This is the method of mounted adopted by todays armed forces. Please not that mounting charges are PER MEDAL.
PLEASE NOTE: If you are purchasing medals to be added to an existing group of medals that you are planning to send to us, you will need to head over to the medal mounting page and include the mounting charge for the TOTAL number of medals that are being mounted. So, if you are buying one medal to be added to a group of three medals that you already have mounted, you will need to pay for a total of 4 medals to be mounted. We cannot simply add medals to a group.
Please contact us for any further information you require or visit our Medal Mounting collection here.
Many items that we supply will offer engraving options. Here is some guidance regarding this service.
Medal engraving (often referred to as ‘Medal Naming’) is the process of engraving personal details on the edge, back or bar of a medal. For military medals details are typically formatted as follows:
For civilian medals, typically the first name and surname would be engraved in full. It is important to note the some medals engraved on the reverse – this applied mainly to commemorative medals. This is not an option that you choose – this is determined by the issuer or protocol.
If your order includes one of our plaques or a frame/case with a plaque, please complete the details that you would like engraving in full. If there is any limit or restriction on the number of characters you can have, this will be stated in the description of the product. For plaque engraving, text across two lines is (in our opinion) the most visually appealing.
Other Product Engraving:
The engraving requirements for all of our products can be added to the individual product page when placing your order. If you are requiring a military emblem engraved, please state this clearly. If we run into any issues, we will contact you when you order reaches the production stage.
If you have a specific badge or logo to engrave, you can send it to firstname.lastname@example.org