We are experiencing a higher than expected demand for products and services due to the release of the Platinum Jubilee Medal. As a result, our priority is the fulfilment of existing orders.
This is having a knock-on effect on all of our products and services pushing our delivery times beyond our stated 28 day maximum. I am sorry for any inconvenience this may cause but this is unavoidable. We took steps to bolster our team many months ago but the demand has been so high that we are still running behind.
We will not rush to recruit any more people as we cannot and will not jeopardise the quality and standard of our work. If you are not able to wait for your order, please do let us know and we will issue a full refund.
In the meantime, we respectfully request that you refrain from chasing orders unless absolutely necessary as this is simply taking resources away from completing orders.